We hope you are fully satisfied with your Best Buds flowers. However, if you are not happy with your order then please contact us within 24 working hours of receiving the order with any complaints you may have.
We only offer returns on items that are defective or damaged in the post or when received on delivery.
If the flowers you received are not what you ordered or are damaged or defective, or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us of the problem within 24 hours of the delivery of the products in question. If 24 hours have passed, then please contact us directly.
To be eligible for a return, your item must be unused and in the same condition that you received it. This does not affect your statutory rights. Failure to do so will prevent us from processing any refunds or exchanges. It must also be in the original packaging. Do not remove the outer packaging. Item must be returned in full packaging as it was received.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 2 days after delivery.
Once your return package is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
You should see the refund as a credit approximately 5-10 business days later, depending upon the bank but if you have not received a refund yet, first check your bank account or contact your bank.
Then contact your credit card company, it may take some time before your refund is officially posted.
If you have done all of this and you still have not received your refund yet, please contact us.
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.
We only replace items if they are defective or damaged. If you are not happy or need to exchange it for the same item or another item of the same value, please contact us directly.
You will be responsible for paying for your own packaging, shipping, or delivery costs for returning your item.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
We are not responsible for tracking your return, in case your return item is lost, contact your shipping carrier. To ensure the safety of your item, consider using a shipping service with tracking services or shipping insurance.
If you need to cancel or amend your order, please contact us as soon as possible on (01) 8535439, preferably 72 hours before the delivery date, we can then process the cancellation or amendment of your order. If the order has been delivered or in delivery then we cannot process the cancellation. If the order is made up you may be fully or in part charged.